Privacy Matters
Your data is handled with care and transparency every step of the way.
Last Updated: June 16, 2026
THIS PRIVACY POLICY EXPLAINS HOW IRONSIDE HOLDINGS LLC ("IRONSIDE HOLDINGS," "SWIM BUDDY," "WE," "US," OR "OUR") COLLECTS, USES, DISCLOSES, AND PROTECTS INFORMATION IN CONNECTION WITH THE WEBSITE LOCATED AT WWW.SWIMBUDDYAPP.COM AND ANY RELATED SUBDOMAINS (THE "WEBSITE"), THE SWIM BUDDY MOBILE APPLICATION MADE AVAILABLE BY US AND/OR THROUGH THIRD-PARTY MARKETPLACES (THE "APP"), AND ALL RELATED PRODUCTS, FEATURES, CONTENT, TOOLS, AND SERVICES (COLLECTIVELY, THE "SERVICE").
BY ACCESSING, BROWSING, REGISTERING FOR, DOWNLOADING, OR USING THE WEBSITE, APP, OR SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH IT, DO NOT ACCESS OR USE THE WEBSITE, APP, OR SERVICE.
This Privacy Policy is incorporated into and forms part of our Terms of Service. Capitalized terms not defined here have the meaning given to them in the Terms of Service. If you have questions, contact us at info@swimbuddyapp.com.
1. Scope and Our Two Roles
Swim Buddy is a software platform that helps pool service businesses and other field service businesses run their operations. Because of how the Service works, we handle information in two distinct roles, and this Privacy Policy applies to both.
As a business (controller) with respect to our own users. When you sign up for and use Swim Buddy as a business owner, administrator, or authorized user, we act as the business responsible for the information we collect directly from you to provide the Service, bill you, support you, secure the platform, and communicate with you.
As a service provider (processor) with respect to your business data. When you use the Service to manage information about your own customers, leads, employees, contractors, technicians, jobs, estimates, invoices, and other records ("Customer Data"), you are the controller of that information and we act as your service provider or processor. We process Customer Data on your behalf and in accordance with your instructions, our agreement with you, and applicable law. You are solely responsible for providing all legally required notices to, and obtaining all legally required consents from, the individuals whose information you upload or process through the Service.
Where we act only as your service provider, this Privacy Policy describes how we handle that data, but the privacy practices that govern your own customers and employees are your responsibility, and your own privacy notice (not ours) applies to those individuals.
2. Information We Collect
We collect the following categories of information.
Account and Profile Information
your name, email address, phone number, and password or login credentials,
your company name, business type, role, logo, and business address,
team and worker details you provide when you invite or manage authorized users, employees, technicians, or office staff,
preferences, settings, and configuration choices you make in the Service.
Billing and Subscription Information
subscription plan, trial status, billing contact, and transaction history,
payment information processed by our payment processors and app marketplaces (such as Stripe, the Apple App Store, and Google Play). We do not collect or store your full payment card number; that information is handled directly by the applicable processor under its own privacy practices,
records that a purchase or subscription occurred, including identifiers needed to validate and manage your subscription.
Business Data You Upload (Customer Data / User Content)
customer and lead records, including names, addresses, phone numbers, email addresses, service history, and notes,
job, estimate, invoice, payment, and work-authorization details, including line items, pricing, and approvals,
photos, videos, documents, signatures, and other files you attach to records,
employee, contractor, and worker records you choose to store, which may include profile details, schedules, time and check-in data, payroll-related records, incident reports, and equipment, fuel, or mileage logs,
communications you create or send through the Service, including messages, call logs, and related metadata.
Location and GPS Information
precise or approximate device location when you enable location, GPS check-in, route planning, mapping, or driver/worker tracking features,
addresses and map coordinates used for aerial/satellite measurement, routing, and job mapping,
check-in, check-out, and location-stamped activity associated with jobs or workers, where you enable those features.
Communications, Calls, and Messaging
phone numbers, call logs, call duration, call outcomes, and—where you enable it—call recordings and transcriptions associated with calling, cold-calling, or communication features,
text/SMS message content and delivery metadata sent or received through the Service,
support requests, feedback, and correspondence you send to us.
Device, Usage, and Technical Information
device type, operating system, app version, device identifiers, and language settings,
log data, IP address, access times, pages or screens viewed, features used, and actions taken,
push notification tokens used to deliver notifications you have enabled,
crash, diagnostic, and performance data,
cookies and similar technologies on the Website (see the Cookies section below).
You are not required to provide all information, but some features will not function without it (for example, mapping requires location, and calling features require a phone number).
3. How We Collect Information
We collect information in the following ways:
directly from you when you register, configure your account, upload data, communicate with us, or use features of the Service,
automatically through your use of the Website, App, and Service, including device, log, usage, and (where enabled) location data,
from third parties and integrations you connect or that support the Service, such as payment processors, app marketplaces, authentication providers, mapping providers, messaging or telephony providers, analytics providers, and cloud infrastructure providers,
from your authorized users and team members who use the Service under your account.
4. How We Use Information
We use information for the following purposes:
to provide, operate, maintain, secure, and improve the Website, App, and Service,
to create and manage your account and authorized users,
to process payments, manage subscriptions, trials, and renewals, and prevent fraud,
to store, organize, and make available the Customer Data and User Content you upload, on your behalf,
to enable features you turn on, including scheduling, dispatching, routing, mapping, aerial/satellite measurement, invoicing, estimates, electronic signatures, calling, messaging, GPS check-ins, and worker tracking,
to send transactional and service communications, such as account, billing, security, and support messages,
to send push notifications, reminders, and alerts you have enabled,
to provide customer support and respond to your requests,
to monitor, analyze, and understand usage and trends so we can improve and develop the Service,
to maintain security, detect and prevent fraud, abuse, and unauthorized access, and protect our rights, users, and the public,
to comply with legal obligations, enforce our Terms of Service, and establish, exercise, or defend legal claims,
to create aggregated, anonymized, or de-identified data and insights that do not identify you or any individual.
5. Automated Features and AI Outputs
Certain features may use automated processing, calculations, or artificial intelligence to generate suggestions or outputs, such as estimate or pricing suggestions, measurement calculations, routing, drafting assistance, or other recommendations.
These outputs are provided for convenience and guidance only, may be inaccurate or incomplete, and are not a substitute for your own professional judgment. You are responsible for reviewing and verifying any automated or AI-generated output before relying on it. We do not use the content of your private business records to train publicly shared or third-party general-purpose AI models without a lawful basis; where we use service providers to deliver these features, we require them to handle data consistent with this Privacy Policy.
6. Communications, Calls, Recording, and Marketing
If you use calling, cold-calling, SMS/text, or other communication features, you are solely responsible for complying with all applicable laws governing communications, marketing, consent, and recording, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM, state two-party/all-party consent recording laws, do-not-call requirements, and similar laws in your jurisdiction.
Where call recording or transcription is available and enabled, you are responsible for providing any legally required notices and obtaining any legally required consents from all parties before recording. We provide the technology; you control whether and how it is used.
We may send you service-related messages that are necessary to operate your account; these are not promotional and you cannot opt out of them while you maintain an account. Where we send you promotional messages, you may opt out using the unsubscribe mechanism provided or by contacting us. Message and data rates may apply.
7. Location Data
Location and GPS features are optional and are used to deliver functionality you enable, such as mapping, routing, aerial/satellite measurement, job mapping, GPS check-ins, and worker or driver tracking.
You can control location permissions through your device settings, though disabling them may limit or disable certain features. If you enable location or tracking features for your employees, workers, drivers, or other personnel, you are solely responsible for providing all legally required notices and obtaining all legally required consents, and for complying with all applicable employee-monitoring, location-privacy, and labor laws. Location data may be approximate, delayed, or unavailable depending on device, network, and environmental conditions.
8. How We Share and Disclose Information
We do not sell your personal information for money. We share information only as described below.
Service Providers and Subprocessors
We share information with trusted third parties that perform services on our behalf and that are bound to protect it, including:
cloud hosting, database, storage, and infrastructure providers (for example, Google Firebase / Google Cloud),
payment processing providers (for example, Stripe) and subscription/in-app purchase providers (for example, RevenueCat and the Apple App Store and Google Play),
mapping, geocoding, and location providers (for example, Google Maps),
email, messaging, and telephony providers used to deliver communications and notifications (for example, email delivery and push notification services),
analytics, diagnostics, crash-reporting, and customer support providers.
Within Your Account
Information in your account may be accessible to the account owner, administrators, and authorized users you invite, according to the permissions you assign. You are responsible for managing those permissions.
Legal, Safety, and Compliance
We may disclose information if we believe in good faith that it is necessary to comply with applicable law, regulation, legal process, or governmental request; to enforce our Terms of Service; to detect, prevent, or address fraud, security, or technical issues; or to protect the rights, property, or safety of Swim Buddy, our users, or others.
Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or change of control, information may be transferred as part of that transaction, subject to this Privacy Policy or a successor policy.
With Your Direction
When you use the Service to send estimates, invoices, work authorizations, messages, or other documents to your own customers or recipients, you direct us to transmit that information to them on your behalf.
Aggregated or De-Identified Data
We may create and share aggregated, anonymized, or de-identified information that does not identify you or any individual for analytics, benchmarking, research, and product improvement.
9. Third-Party Services and Integrations
The Service may link to or integrate with third-party services, including payment processors, app marketplaces, mapping providers, messaging or telephony tools, and other integrations. Your use of those services is governed by the third party's own terms and privacy practices, not this Privacy Policy.
We do not control and are not responsible for the privacy practices of third parties. If you enable an integration or connect a third-party account, you authorize us to exchange relevant information with that provider as necessary for the integration to function.
10. Cookies and Website Technologies
The Website may use cookies and similar technologies to operate essential functionality, remember your preferences, analyze usage, support performance and marketing efforts, and improve the Website and Service. A cookie is a small text file placed on your device. Cookies cannot be used to run programs or deliver viruses.
Some cookies are necessary for core functionality and do not require consent where permitted by law. Optional and third-party cookies may be subject to your preferences or consent settings where required by law. You can control cookies through your browser settings, but disabling certain cookies may affect Website functionality. The App itself does not use browser cookies but uses similar device identifiers and local storage to operate.
11. Data Retention
We retain information for as long as your account is active and as needed to provide the Service, and thereafter for as long as reasonably necessary to comply with our legal obligations, resolve disputes, prevent fraud, enforce our agreements, and maintain business records.
Following termination or a verified deletion request, we may delete or de-identify your data after approximately thirty (30) days or another reasonable retention period, subject to backup cycles and legal, tax, compliance, fraud-prevention, dispute-resolution, and operational needs. You are responsible for maintaining your own backups and records, including exporting any data you wish to keep before your account is closed or downgraded.
12. Security
We maintain administrative, technical, and organizational measures designed to protect information within the Service, including access controls, encryption in transit, and authentication safeguards. However, no method of internet transmission, electronic storage, or security system is completely secure, and we cannot guarantee absolute security.
You are responsible for:
maintaining secure passwords and protecting your credentials,
restricting access to your account and devices,
managing the permissions of your authorized users,
promptly notifying us at info@swimbuddyapp.com of any suspected unauthorized access or security incident involving your account.
13. Your Privacy Rights
Depending on where you live and applicable law, you may have rights regarding the personal information we hold about you as our user, including the right to access, correct, update, delete, or obtain a copy of your information, to object to or restrict certain processing, to withdraw consent, and to not be discriminated against for exercising your rights.
You can exercise many of these rights directly in the App through your account settings, including updating your profile and submitting an account or data deletion request. You may also contact us at info@swimbuddyapp.com. We may need to verify your identity before acting on a request. We will respond within the time required by applicable law.
Requests about Customer Data. If you are an individual whose information was uploaded by a business that uses Swim Buddy (for example, you are a customer or employee of one of our business users), that business is the controller of your information. Please direct your privacy requests to that business; we will assist them in responding as required, but we generally cannot act on such requests without their instruction.
14. U.S. State Privacy Disclosures
If you are a resident of California or another U.S. state with comprehensive privacy laws (such as Virginia, Colorado, Connecticut, Utah, Texas, and others), you may have additional rights, including the right to know/access, delete, and correct personal information, and to opt out of the "sale" or "sharing" of personal information and certain targeted advertising.
We do not sell personal information for monetary value, and we do not share personal information for cross-context behavioral advertising in a way that requires an opt-out under these laws. We collect the categories of information described in the "Information We Collect" section for the business and commercial purposes described in this Privacy Policy. To exercise your rights, contact us at info@swimbuddyapp.com. You may use an authorized agent where permitted by law, and we will not discriminate against you for exercising your rights.
15. International Users and Data Transfers
The Service is operated from the United States and is intended for users in the United States. If you access the Service from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States and other countries that may have data-protection laws different from those in your country.
Where required by law, we take steps to ensure appropriate safeguards are in place for such transfers. By using the Service, you consent to the transfer and processing of your information as described in this Privacy Policy.
16. Children's Privacy
The Service is a business tool intended for use by adults and is not directed to children. We do not knowingly collect personal information directly from children under the age of 13 (or the minimum age required in your jurisdiction). If you believe a child has provided us with personal information in violation of this Privacy Policy, please contact us at info@swimbuddyapp.com and we will take appropriate steps to delete it.
17. Third-Party Links
The Website or Service may contain links to third-party websites or services that we do not operate or control. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we may notify you by email, in-app notification, website notice, or other reasonable means. Non-material changes become effective upon posting. The "Last Updated" date at the top reflects when the policy was last revised. Your continued use of the Service after changes become effective constitutes your acceptance of the updated Privacy Policy.
19. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us at:
Ironside Holdings LLC
Swim Buddy
Website: www.swimbuddyapp.com
Email: info@swimbuddyapp.com
Privacy Policy
Privacy FAQs
What data is collected?
We collect only essential information to improve your experience.
How is data used?
Your data helps us personalize services and maintain security.
Can I delete my data?
Yes, you can request deletion anytime by contacting our support team.
Is my data shared?
We do not share your personal data with third parties.
How is data protected?
We use encryption and strict protocols to keep your data safe.
Contact Us
Have questions about our privacy policy? Reach out anytime.
Contact
Questions? Reach out anytime.
Phone
info@swimbuddyapp.com
1-631-493-7596
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