Terms Apply

Please read our full Terms of Service carefully before proceeding.

Last Updated: March 25, 2026

PLEASE READ THIS TERMS OF SERVICE AGREEMENT CAREFULLY. IRONSIDE HOLDINGS LLC (“IRONSIDE HOLDINGS,” “SWIM BUDDY,” “WE,” “US,” OR “OUR”) OWNS AND OPERATES THE WEBSITE LOCATED AT WWW.SWIMBUDDYAPP.COM AND ANY SUBDOMAINS USED IN CONNECTION WITH OR RELATED TO THE SAME (THE “WEBSITE”), AND THE SWIM BUDDY MOBILE APPLICATION MADE AVAILABLE BY SWIM BUDDY AND/OR THROUGH THIRD-PARTY MARKETPLACES (THE “APP”). THESE TERMS OF SERVICE (AS AMENDED FROM TIME TO TIME, THESE “TERMS OF SERVICE” OR THIS “AGREEMENT”) APPLY TO ALL USERS OF THE WEBSITE, THE APP, AND THE SERVICES MADE AVAILABLE THROUGH THEM, INCLUDING USERS WHO REGISTER FOR AN ACCOUNT, USERS WHO INPUT OR UPLOAD DATA, USERS WHO DOWNLOAD THE APP, AND USERS WHO SIMPLY VIEW THE CONTENT ON OR AVAILABLE THROUGH THE WEBSITE OR APP.

BY ACCESSING, BROWSING, REGISTERING FOR, DOWNLOADING, OR USING THE WEBSITE, THE APP, OR THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. IF YOU DO NOT ACCEPT THESE TERMS OF SERVICE, THEN DO NOT ACCESS OR USE THE WEBSITE, THE APP, OR THE SERVICE.

YOU MUST BE AT LEAST THE AGE OF MAJORITY IN YOUR JURISDICTION OF RESIDENCE TO USE THE WEBSITE, APP, OR SERVICE.

IF YOU ARE ACCEPTING THESE TERMS OF SERVICE ON BEHALF OF A CORPORATION, LLC, PARTNERSHIP, OR OTHER LEGAL ENTITY, YOU REPRESENT AND WARRANT THAT YOU HAVE THE NECESSARY RIGHT AND AUTHORITY TO ENTER INTO THESE TERMS OF SERVICE ON BEHALF OF SUCH ENTITY AND TO BIND SUCH ENTITY TO THESE TERMS OF SERVICE.

THESE TERMS OF SERVICE ARE SUBJECT TO CHANGE BY SWIM BUDDY IN ITS SOLE DISCRETION AT ANY TIME. WHEN MATERIAL CHANGES ARE MADE, WE MAY PROVIDE NOTICE BY EMAIL, IN-APP NOTIFICATION, WEBSITE NOTICE, OR OTHER REASONABLE MEANS. ANY NON-MATERIAL CHANGES WILL BECOME EFFECTIVE UPON POSTING. ANY MATERIAL CHANGES WILL BECOME EFFECTIVE ON THE DATE SPECIFIED IN THE UPDATED TERMS OR, FOR EXISTING USERS, AS OTHERWISE COMMUNICATED TO YOU. YOUR CONTINUED USE OF THE WEBSITE, APP, OR SERVICE AFTER SUCH CHANGES BECOME EFFECTIVE CONSTITUTES YOUR ACCEPTANCE OF THE UPDATED TERMS.

1. The Service

Swim Buddy is a software platform designed to help pool service businesses and other field service businesses manage and operate their businesses. The Service may include, without limitation, customer relationship management features, scheduling, dispatching, invoicing, billing, work authorizations, electronic signatures, team management, job tracking, notes, customer records, and related operational tools (collectively, the “Service”).

The Service is provided as a business management and productivity tool only. Swim Buddy does not perform field services for your customers, does not contract with your customers on your behalf, and does not provide legal, tax, accounting, or regulatory advice.

Your use of the Website, App, and Service is also subject to our Privacy Policy and any additional terms, rules, product notices, or policies that we may post or make available from time to time with respect to specific features or functionality. Such additional terms are incorporated into these Terms of Service by reference. In the event of a conflict between these Terms of Service and any additional terms applicable to a particular feature, the additional terms will govern solely with respect to that feature.

2. Registration and Accounts

Generally

You must provide your full legal name, a valid email address, and any other information reasonably requested by us in order to create an account and access certain features of the Service. You agree to provide and maintain true, accurate, current, and complete information.

You are solely responsible for:

maintaining the confidentiality of your credentials,
restricting access to your devices and account,
all activities that occur under your account,
ensuring that any information associated with your account remains accurate and up to date.

You may not share credentials in a way that violates your plan or compromises account security. We reserve the right to suspend or terminate accounts that contain inaccurate, incomplete, misleading, or unauthorized information.

Account Ownership

If you register for the Service on behalf of a business organization, that business organization will be treated as the account owner for operational purposes, and the individual designated as the billing contact or primary administrator may be treated as the default account owner or administrator for the account (“Account Owner”).

The Account Owner may have the ability to appoint administrators, manage permissions, cancel the account, and manage account-level settings. In the event of a dispute regarding account ownership or control, Swim Buddy reserves the right to request documentation reasonably necessary to determine the rightful account administrator, including identification, business records, payment information, or related materials. We may suspend access pending resolution of such dispute.

Employee Users and Authorized Users

Depending on your subscription plan, the Account Owner or another authorized administrator may invite employees, contractors, technicians, office staff, or other authorized users (“Authorized Users”) to access the account.

The Account Owner is responsible for:

assigning appropriate permissions to Authorized Users,
ensuring Authorized Users comply with these Terms of Service,
all acts and omissions of Authorized Users,
promptly updating or removing access when an individual is no longer authorized.

All Authorized Users are bound by these Terms of Service.

3. Fees, Subscriptions, Billing, and Free Trials

Certain features of the Service require payment of subscription fees. Current pricing and available plans may be displayed on the Website, in the App, or in your account settings. Subscription offerings, limitations, and included features may vary.

If you subscribe for a free trial, you will have the right to use the applicable Service features for the trial period. Unless you cancel before the trial period expires, your free trial may automatically convert into a paid subscription and you authorize the applicable billing platform or payment method to charge the applicable subscription fees.

If you purchase a subscription through the Apple App Store or Google Play, billing, renewals, cancellations, and refunds are governed by the terms and policies of the applicable app marketplace in addition to these Terms. Refunds, if any, will be handled in accordance with the applicable platform’s refund policy unless otherwise required by law.

Subscriptions may renew automatically unless canceled before the renewal date. You are responsible for managing cancellations through the applicable app marketplace or billing channel.

Fees are generally billed in advance and are non-refundable except where required by law or expressly stated otherwise. We reserve the right to change pricing, plans, packaging, or feature access at any time upon reasonable notice. Your continued use of the Service after a pricing change takes effect constitutes your agreement to pay the updated amount.

You are responsible for all taxes, levies, duties, and governmental assessments associated with your subscription or use of the Service, excluding taxes based on our net income.

4. User Content and Data

All information, data, text, documents, invoices, photos, notes, signatures, customer information, job information, records, communications, and other materials uploaded to, transmitted through, generated in, or stored through the Service by you or your Authorized Users (“User Content”) is the sole responsibility of the person or entity from whom such User Content originated.

As between you and Swim Buddy, you retain ownership of your User Content. However, you grant to Swim Buddy and its service providers a non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, display, process, back up, analyze, and otherwise use User Content to the extent necessary to:

provide, operate, secure, maintain, and improve the Service,
support your use of the Service,
enforce these Terms of Service,
comply with applicable law,
create aggregated, anonymized, or de-identified analytics, reporting, benchmarking, and product insights, provided that such materials do not identify you or your customers personally.

You represent and warrant that:

you have all necessary rights, licenses, permissions, and authority to provide the User Content,
your User Content is accurate and lawful,
your User Content does not infringe any intellectual property, privacy, publicity, contract, or other rights of any third party,
you have obtained all notices, consents, and authorizations necessary to collect, upload, use, disclose, sign, send, and store any personal information or customer data you process through the Service.

Swim Buddy does not actively monitor all User Content and does not guarantee its accuracy, legality, integrity, or quality. You acknowledge that you may be exposed to material that is inaccurate, offensive, indecent, or objectionable, and Swim Buddy shall not be liable for any User Content.

5. Work Authorizations, Estimates, Invoices, and Electronic Signatures

The Service may allow you to create, transmit, store, organize, and obtain signatures on work authorizations, estimates, invoices, approvals, and other business records.

By using such features, you acknowledge and agree that:

Swim Buddy is solely a technology provider facilitating document preparation, storage, workflow, and electronic signature collection,
you are solely responsible for the legality, enforceability, accuracy, completeness, retention, and business use of all such documents,
you are solely responsible for ensuring compliance with all laws applicable to contracting, notice, disclosure, recordkeeping, and electronic signatures,
Swim Buddy does not provide legal advice and does not guarantee that any document or electronic signature generated, transmitted, or stored through the Service will be enforceable in any jurisdiction or circumstance.

If a signed document is revised, updated, or amended, you are responsible for obtaining any new signatures or approvals necessary to reflect such changes. Amendments to previously signed documents should be documented through a newly executed version signed by all required parties.

6. Restrictions on Use of the Service

You agree not to use the Website, App, or Service to:

violate any applicable law, rule, or regulation,
upload, post, transmit, or otherwise make available any material that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, fraudulent, infringing, or otherwise objectionable,
upload malware, viruses, malicious code, or other harmful material,
impersonate any person or entity or falsely imply affiliation,
reverse engineer, decompile, disassemble, scrape, crawl, frame, mirror, or otherwise attempt to derive source code or extract data from the Service,
interfere with or disrupt the Website, App, Service, or related systems or networks,
circumvent or breach any security, authentication, or access-control measures,
use the Service to spam, send unauthorized solicitations, or engage in deceptive or illegal business activity,
collect or store personal information about other users except as expressly intended and enabled by the Service,
sublicense, resell, lease, copy, distribute, or otherwise commercially exploit the Service except as expressly permitted by us in writing,
use the Service to develop, improve, or support a competing product or service,
share credentials or use the Service in a manner inconsistent with your subscription plan,
use the Service for any illegal purpose or in a way that could create liability, harm, or reputational damage for Swim Buddy or others.

We reserve the right, but not the obligation, to remove User Content, suspend access, reclaim usernames, investigate suspected violations, and disclose information where reasonably necessary to comply with law, protect users, respond to support needs, enforce these Terms, or protect rights, safety, and property.

7. General Practices Regarding Use and Storage

You acknowledge that Swim Buddy may establish general practices and limits concerning use of the Service, including data retention periods, storage limitations, bandwidth or usage restrictions, and feature-specific limitations based on subscription tier.

You are solely responsible for maintaining backups of your data and records. Swim Buddy has no responsibility or liability for deletion, corruption, loss, failure to store, or restricted access to any User Content, whether due to account changes, downgrades, plan limitations, suspension, termination, technical issues, or otherwise.

Downgrading your subscription or reducing features may result in loss of access to certain User Content, capacity, or functionality, and Swim Buddy shall not be liable for such loss.

8. Intellectual Property and Service Content

The Website, App, Service, and all software, code, architecture, layout, design, text, graphics, logos, trademarks, service marks, branding, compilations, and other materials made available by Swim Buddy, other than User Content (“Service Content”), are owned by or licensed to Ironside Holdings LLC and are protected by copyright, trademark, trade secret, and other intellectual property laws.

Subject to these Terms of Service, Swim Buddy grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website, App, and Service for your internal business purposes.

Except as expressly authorized by Swim Buddy, you may not copy, modify, reproduce, republish, sell, lease, distribute, create derivative works from, scrape, frame, or otherwise exploit the Service Content.

No right is granted to use the names, logos, trademarks, trade dress, domain names, or branding of Swim Buddy or Ironside Holdings LLC without prior written consent.

9. Comments, Reviews, and Feedback

If the Website or Service permits comments, reviews, testimonials, or similar submissions, such content does not necessarily reflect the views of Swim Buddy. We reserve the right, but not the obligation, to monitor, remove, edit, or refuse such content.

If you provide suggestions, comments, ideas, or other feedback regarding the Service (“Feedback”), Swim Buddy may use such Feedback in any manner it deems appropriate, including to improve the Service, create new features, and support advertising or marketing, without any obligation, confidentiality restriction, or compensation to you. You represent that you have all rights necessary to provide such Feedback.

10. Third-Party Services and Integrations

The Service may contain links to third-party websites, services, payment processors, app marketplaces, map providers, messaging tools, analytics providers, or other integrations (“Third-Party Services”). Your use of Third-Party Services is subject to the applicable third party’s terms and privacy practices, not these Terms of Service.

Swim Buddy does not control, endorse, or assume responsibility for any Third-Party Services, including their availability, legality, content, billing, data handling, performance, or security. Any dealings you have with Third-Party Services are solely between you and the third party.

If you enable an integration, you authorize Swim Buddy to exchange relevant data with the applicable provider as necessary for the integration to function.

11. Mobile App Terms

The App may be made available through third-party app marketplaces including the Apple App Store and Google Play. Your use of the App must comply with the terms, rules, and usage requirements of the applicable marketplace.

The App is licensed, not sold, to you. Your license to use the App is limited to a non-transferable, revocable license to use the App on devices you own or control, as permitted by the applicable app marketplace rules.

You acknowledge that:

Apple and Google are not parties to these Terms of Service,
Swim Buddy, and not Apple or Google, is responsible for the App and the content thereof,
Apple and Google have no obligation to provide maintenance or support for the App,
to the extent permitted by law, Apple and Google have no warranty obligations with respect to the App.

You must comply with all applicable third-party agreements when using the App, including your wireless carrier agreement. Standard data and messaging rates may apply.

12. Cookies and Website Technologies

The Website may use cookies and similar technologies to personalize your online experience, operate essential website functionality, analyze usage, and support advertising or performance efforts.

By using the Website, you acknowledge that certain cookies may be necessary for core functionality. Optional cookies may be subject to consent mechanisms where required by law. Disabling cookies may affect Website functionality.

13. Privacy

Your use of the Website, App, and Service is also governed by our Privacy Policy. By using the Service, you consent to the collection, use, storage, and disclosure of information as described in the Privacy Policy.

You acknowledge that, as between you and Swim Buddy, you are responsible for your own privacy and data protection compliance obligations with respect to the information you collect from your customers, employees, contractors, and other contacts and upload or process through the Service.

14. Security

Swim Buddy maintains administrative, technical, and organizational security measures designed to protect the Service and information stored within it. However, no method of internet transmission or electronic storage is completely secure, and we make no guarantee that the Service will be free from unauthorized access, data loss, or security breaches.

You are responsible for:

maintaining secure passwords,
protecting access to your account and devices,
ensuring the security of your own systems and records,
promptly notifying us of suspected unauthorized access or security incidents involving your account.

15. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE, APP, SERVICE, AND ALL MATERIALS PROVIDED THROUGH THEM ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

SWIM BUDDY DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, SATISFACTORY QUALITY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, SWIM BUDDY DOES NOT WARRANT THAT:

THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS OR BUSINESS NEEDS,
THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE,
RESULTS OBTAINED THROUGH THE SERVICE WILL BE ACCURATE OR RELIABLE,
DEFECTS OR ERRORS WILL BE CORRECTED,
ANY DOCUMENT, AUTHORIZATION, ESTIMATE, INVOICE, RECORD, OR ELECTRONIC SIGNATURE GENERATED THROUGH THE SERVICE WILL BE LEGALLY VALID OR ENFORCEABLE,
THE WEBSITE, APP, OR SERVICE WILL REMAIN AVAILABLE OR COMPATIBLE WITH ANY DEVICE, OPERATING SYSTEM, BROWSER, OR THIRD-PARTY INTEGRATION.

ANY INFORMATION OR MATERIAL OBTAINED THROUGH THE SERVICE IS USED AT YOUR OWN RISK.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL IRONSIDE HOLDINGS LLC, SWIM BUDDY, OR THEIR AFFILIATES, LICENSORS, SERVICE PROVIDERS, OFFICERS, MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE WEBSITE, APP, SERVICE, USER CONTENT, OR THESE TERMS OF SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WITHOUT LIMITING THE FOREGOING, SWIM BUDDY SHALL NOT BE LIABLE FOR DAMAGES ARISING FROM OR RELATED TO:

YOUR USE OF OR INABILITY TO USE THE SERVICE,
ERRORS, MISTAKES, OR INACCURACIES IN THE SERVICE,
UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA,
USER CONTENT OR THIRD-PARTY CONTENT,
YOUR USE OF WORK AUTHORIZATIONS, ESTIMATES, INVOICES, OR ELECTRONIC SIGNATURE FEATURES,
THIRD-PARTY SERVICES OR APP MARKETPLACES,
LOSS, DELETION, CORRUPTION, OR FAILURE TO STORE DATA.

NOTWITHSTANDING ANYTHING TO THE CONTRARY, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF:

THE TOTAL AMOUNT PAID BY YOU TO SWIM BUDDY FOR THE SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
ONE HUNDRED U.S. DOLLARS (US $100.00), IF YOU HAVE NOT PAID ANY AMOUNTS TO SWIM BUDDY.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OR EXCLUSIONS OF LIABILITY, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

17. Indemnification

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS IRONSIDE HOLDINGS LLC, SWIM BUDDY, AND THEIR AFFILIATES, OFFICERS, MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, LICENSORS, AND AGENTS FROM AND AGAINST ANY AND ALL CLAIMS, ACTIONS, DEMANDS, PROCEEDINGS, DAMAGES, LOSSES, JUDGMENTS, COSTS, AND EXPENSES, INCLUDING REASONABLE ATTORNEYS’ FEES, ARISING OUT OF OR RELATING TO:

YOUR USE OF OR ACCESS TO THE SERVICE,
YOUR USER CONTENT,
YOUR BUSINESS OPERATIONS OR DEALINGS WITH YOUR CUSTOMERS,
YOUR USE OF ESTIMATES, WORK AUTHORIZATIONS, INVOICES, COMMUNICATIONS, OR ELECTRONIC SIGNATURES THROUGH THE SERVICE,
YOUR VIOLATION OF THESE TERMS OF SERVICE,
YOUR VIOLATION OF ANY APPLICABLE LAW OR THIRD-PARTY RIGHT.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our reasonable requests in connection with such defense.

18. Termination

You may cancel your account at any time through your account settings or, where applicable, through the relevant app marketplace. Cancellation will generally take effect at the end of the then-current billing period unless otherwise specified.

Swim Buddy may, without prior notice and without liability to you, immediately suspend, restrict, or terminate your access to the Website, App, or Service, or remove or restrict access to User Content, if we determine in our sole discretion that:

you have breached these Terms of Service,
fees remain unpaid,
your use poses a security, legal, reputational, or operational risk,
law enforcement or governmental authorities request such action,
unexpected technical or legal issues arise,
we discontinue or materially modify the Service,
fraudulent, abusive, or illegal activity is suspected.

Upon termination:

your right to use the Service immediately ceases,
we may delete or restrict access to User Content after a reasonable retention period,
certain provisions of these Terms will survive by their nature, including provisions relating to ownership, licenses, disclaimers, limitations of liability, indemnification, payment obligations, governing law, and dispute-related provisions.

You acknowledge that your data may be deleted after approximately thirty (30) days or another reasonable retention period following termination, subject to backup, compliance, legal, tax, fraud prevention, dispute resolution, and operational needs.

19. Availability and Updates

Swim Buddy may alter, suspend, or discontinue the Website, App, or Service, in whole or in part, at any time and for any reason, with or without notice. The Service may be unavailable from time to time due to maintenance, upgrades, security events, failures of third-party providers, or other causes.

We may release updates, enhancements, bug fixes, patches, or new versions of the App or Service, and you may be required to install or accept such updates in order to continue using the Service or certain features.

20. Governing Law and Venue

These Terms of Service and any dispute, claim, or controversy arising out of or relating to the Website, App, Service, or these Terms shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law principles.

Any legal action or proceeding arising out of or relating to these Terms of Service or the Service shall be brought exclusively in the state or federal courts located in New York, and you consent to the personal jurisdiction and venue of such courts.

21. Severability

If any provision of these Terms of Service is held to be invalid, unlawful, or unenforceable, that provision shall be enforced to the fullest extent permitted by law, and the remaining provisions shall remain in full force and effect.

22. Waiver

No waiver of any provision of these Terms of Service shall be deemed a further or continuing waiver of such provision or any other provision, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

23. Entire Agreement

These Terms of Service, together with the Privacy Policy and any additional terms incorporated by reference, constitute the entire agreement between you and Swim Buddy regarding the Website, App, and Service and supersede all prior or contemporaneous understandings, agreements, communications, and proposals, whether written or oral, relating to the same subject matter.

24. Contact Information

If you have any questions about these Terms of Service, you may contact us at:

Ironside Holdings LLC
Swim Buddy
Website: www.swimbuddyapp.com
Email: info@swimbuddyapp.com

Terms of Service

FAQs

What are terms?

Who should read them?

Anyone using the site should read the terms to understand their rights and responsibilities.

Can terms change?

Yes, terms may be updated occasionally. We recommend checking back regularly to stay informed.

Changes take effect once posted on this page.

How do I accept terms?

What if I disagree?

If you disagree, please do not use the website services.